Literature Bachelor Essay Example | Topics and Well Written Essays - 2000 words

Literature Bachelor - Essay Example This mutable reality is also linked to the famous "catch" of the title, which will be discussed later and shows the absurdity of the modern world. In Jazz, the improvisational form of the art is used to suggest how the past is changeable through the perspectives of the couple who are slowly falling out of love with one another. An event in their past, like a theme in jazz music, may be different upon each 'playing' or 'remembering'. In Catch 22 time is represented as a manipulative continuum in which what occurs depends upon the person seeing it. The very structure of the book seems to reflect the paranoid and near-to-insane characters who inhabit it. Thus the novel starts with ten chapters dealing with the present, before flashing back to the past of the events in the Siege of Bologna for a few chapters. The present appears once again before flashing backwards into the past. The final section of the book is set once again in the present, but with a more formal and linear narrative than the fragmentation what characterizes the other parts. Slipping backwards in time, the reader learns how the characters avoid the true horror of what occurred on the undefended Italian mountain village with the rape and murder of a completely innocent girl. The soldiers do not want to admit what has occurred and so they at first deny it or obscure it through the various bureaucratic absurdities of the military situation they face. The insanity within both their present and past world is best described by the various 'catches' that the soldiers must face, the most famous of which is the catch 22 of the title: There was only one catch and that was Catch-22, which specified that a concern for one's safety in the face of dangers that were real and immediate was the process of a rational mind. Orr was crazy and could be grounded. All he had to do was ask; and as soon as he did, he would no longer be crazy and would have to fly more missions. Orr would be crazy to fly more missions and sane if he didn't, but if he was sane he had to fly them. If he flew them he was crazy and didn't have to; but if he didn't want to he was sane and had to. Yossarian was moved very deeply by the absolute simplicity of this clause of Catch-22 and let out a respectful whistle. (Heller, 1961) This kind of bizarre circular logic, which is obviously absurd and nonsensical, but is impossible to deny due to its own frame of reference. In the same way a person who tries to fully understand the past must be crazy, but if he is crazy he will then not have a genuine grasp of what happens. Again, a circular logic that wraps around itself and forbids any kind of rational in-roads into comprehension. The novel revolves around a kind of complex sense of dj vu that many of the characters express. Thus the chaplain has an "impression of a prior meeting was of some occasion far more momentous and occult that, of a significant encounter with Yossarian in some remote, submerged and perhaps even entirely spiritual epoch in which he had made the identical, foredooming admission that there was nothing, absolutely nothing, he could do to help him" (Heller, 1961). The use of the word "foredooming" is integral to this section. The past cannot be understood, but it is most readily available to the characters through the overwhelming sense of dj vu that many of them feel. The Chaplain is central to this questioning of history, and this is

Two detective stories Essay Example for Free

Two detective stories Essay For my English coursework I am going to explain the similarities and the differences between the two detective stories The Speckled Band written by Sir Arthur Conan Doyle and Forever After written by Jim Thomson. The Speckled Band was written in 1892, the detective in this story was none other than the famous Sherlock Holmes. The story was set in the 1890s so the people reading it at the time could relate to the story. Jim Thomson wrote Forever After but in this story there was no famous character, Jim Thomson had to create all of the characters from new. This means he had more flexibility to write the story. Conan Doyle was English and Jim Thomson was American. Obviously this would change the style of writing. Also The Speckled Band was written in 1892 and Forever After was written in 1960 so there was a large difference in the time it was written. This also means that the style of writing is different. The difference in age will also mean that when people read the story now, it will greatly affect how they can relate to it. In they1890s the people could relate to the speckled band because they where living in the same situation and the same lifestyle, but that was a long time ago so when people look at it now they might not be able to understand the situations and circumstances that they where in. The way of life has changed considerably. In the speckled band was written in the normal way of writing detective stories. There is a detective, a shady, typical villain, a spooky house, a suspect, many red herrings and a very difficult mystery to solve. The surprise in the story is when the mystery has been solved. Holmes already has a reputation before you even pick up the book. This gives Conan Doyle the advantage of not having to create a character. Dr Watson starts off the book by talking about all of the seventy odd mysteries he has witnessed his friend Sherlock Holmes investigate and solve. The he singles out one story in particular that he remembers this is the story of the speckled band. This makes you think that this story is special and is different from all of his other stories if this is the story, which he remembers in particularly. The story begins and a strange woman has arrived one early morning at Sherlock Holmess house. The author describes her as a lady heavily veiled and dressed in black. This told me that she is possibly mourning someones death; this creates a very dark and scary atmosphere, it also makes the reader very curious. This early arrival also makes the reader wonder what story this woman has arrived to tell and her appearance gives the impression that it could be a dark and frightening tale.

Romantic Love: An analysis of Andrew Sullivan?s Article :: essays research papers

  Ã‚  Ã‚  Ã‚  Ã‚  Many people want to have a romantic love in their life; however, romance is such abstract feeling so that we do not know whether it exists or not. In many cases, we can find that romantic love do exist in varieties of movie, song, and even books. Therefore, some people do believe that romantic love exists, and they feel that romantic love does not seem to be abstract. For example, we can find in many movies that the main male character sees the main female character, and then all of a sudden, he realizes that she is the one he wants to be with for the rest of his life, and vice versa. We also can find the same scenes in numerous of songs and books. After all of these movies, songs, and books, we seem to be hypnotized; there is such thing as we called â€Å"romantic love.† In the American Heritage Dictionary, romantic is defined â€Å"expressive of or conducive to love.† However, what is love? According to the American Heritage Dictionary, love is de fined as deep affection and warm feeling for another. Besides this one, love also have another definition such as, the emotion of sex and romance; strong sexual desire for another person. The ideal romantic love—expressive of deep affection and warm feeling for another—is what we’ve been taught the true meaning of romantic love is. But according to the American Heritage Dictionary, romantic love can also mean the expressive of strong sexual desire for another person. It comes down to one question—Does the ideal romantic love really exist or not. According to Andrew Sullivan in the Love Bloat: Why Obsess Over Romance?, there is not such thing called romantic love as we idealized, and his opinion about romantic love is right; there is not such thing called romantic love.   Ã‚  Ã‚  Ã‚  Ã‚  In the Love Bloat: Why Obsess Over Romance?, Sullivan says that the concept of romantic love is crock by any serious person before the 19th century. And Sullivan applies Shakespeare’s idea of love—it comes; it goes. If taken too seriously, it kills. Sullivan also gives some his idea of what relationships truly are, and which are useful economic bargains. Sullivan uses Rousseau as another support for his opinion about romantic love; Rousseau saw bourgeois love as a salve for the empty emotional center of restrained, law-bound societies. Rousseau wanted to substitute the passion of people for truth and honor and power with something just as absorbing but nowhere near as dangerous.

Real-Life Problem Faced by the Body Shop

1. 0 INTRODUCTION This report is to address the real-life problem faced by The Body Shop and how the problem can be solved based on the functions of management. According to the information provided by The Body Shop website, The Body Shop has successfully created an image of being a caring company that is in helping to protect the third world workers and indigenous peoples. But behind the cuddly image lies the reality The Body Shop's operations, the Body Shop does not help the dilemma of the workers and indigenous peoples as well as put them on a pedestal in order to exploit people's idealism.Evidence from â€Å"What’s wrong with the Body Shop† (1988) stated that The Body Shop claims to be helping some third world workers and indigenous peoples through so-called ‘Trade Not Aid' or ‘Community Trade' projects. In fact, these are largely a marketing strategy as less than 1% of sales go to ‘Community Trade' producers, and it has been shown that some of the se products have been sourced from mainstream commercial markets. This is the existing problem faced by The Body Shop. Instead, if the problem of exploiting indigenous peoples cannot be solved, this leads to some impact on the specified environment especially customers and pressure group.Robbins, Bergman, Stagg, and Coulter (2006) have stated that organisations exist to assemble the needs of customers. Customer is the one who absorbs the organisation’s output. Consequently, customers will start to increase the awareness need to think seriously about the products they use and to consume less. Customers will boycott the Body Shop until the problem is settled. The evidence is seen that customers had started to declare their feeling through the internet. For an example, they posted bad command on â€Å"The Consumer Trap† (Dawson, 2007). For the pressure groups, they do a lot of activities or campaign to against The Body Shop.For example, The London Greenpeace Group has sta rted to create awareness to the customers to consume less The Body Shop’s products as well as to command the workers organise together to fight for their rights (â€Å"What’s wrong with,† 1988); The Body Shop has been ordered by a Brazilian court to pay more than US$ 431,000 (? 218,000) to settle labor claims against it by three former employees of its â€Å"Fair Trade† project in the Amazon Rainforest (Tolup, 2006); The Body Shop was included in the list of the Daishowa Boycott List (Lubicon Lake Indian Nation, 1995).We can imagine that if by exploiting the indigenous problem still cannot be solved, this may cause a bad image to the Body Shop’s organisation. As a result, a goal to â€Å"reduce exploiting third world workers and indigenous peoples by 85% compared with last few year figures by the 2010† must be put in place. In order to accomplish the goal, the functions of management are proposed in the discussion of this report. 2. 0 DISCUS SION There are 4 functions identified with management (Fayol, as cited in Robbins et al. , 2006).This report will only discuss 2 function and they are planning and controlling. This is because planning is the primary management function (Jayasheree Pakhare, 2007) to distinguish from (Robbins et al. , 2006). Without planning the management of The Body Shop would not know how to be organised. Moreover, planning is the ongoing process of developing the business’ mission and objectives and determining how they will be accomplished (Higgins, 1994). Planning can provide direction to the management of The Body Shop in how they can do in reducing this problem.Meanwhile, control is the final link to management functions and function of monitoring work to check progress against goal and taking corrective action when required (Bennis, 2003). After the plans are established, The Body Shop’s management needs control to see whether their goal or plans were on target and what future actions to take. So, the Body Shop must start their steps by creating plans which are effective and powerful in reducing this event as well as in monitoring activities to make sure that the plans are accurate. 2. 1 PlanningIn reduce exploiting workers and indigenous peoples’ problem it is proposed that The Body Shop use operational plans. This is because operational plans are short term (Robbins et al. , 2006). This is link because the goal is set to be achievable by 2010. Robbins et al. (2006) stated that there can be difficult for the manager to established plans for a long period. Evidence stated that this problem had overcome a lot of boycott from customers and pressure groups. Let imagine that if the problem cannot be reduce within the following 2 years how enormous are the unpleasant loss need to bear by The Body Shop.Moreover, operational plans are specific (Robbins et al. , 2006). This meant that specific plans are clearly defined and leave no room for interpretation or there is no ambiguity with misunderstandings. The specific plans are suggested because the exploitation problem is sensitive and must have particular guidelines to go after. The management of Body Shop cannot use flexible or general guidelines to reduce the events. This may overcome more problems and increase more boycott from pressure groups and customers.Allen (1998) stated that operational plans are standing. Standing plans are ongoing plans that provide guidance for the problems performed repeatedly and include some policies, rules and procedures that must be follow include policies, procedures, method, and rules. The Body Shop must establish a lot of policies or rules to guide their factories managers or supervisor to reduce the exploitation. With the ongoing policies or rules, The Body Shop can prevent the increasable of exploitation as well as can reduce it by 2010.The management of Body Shop can identify of how the goal is to be achieved by below operational plans: (i) Cr eating a team This team is required to visit the Body Shop’s factories in different countries to make sure there they do not have problems related to exploitation as well as examine the managers’ behaviour in controlling the workers. When the exploiting problem occurs, the team has to do research to find out the reasons. (ii) Establishing a policy to set minimum and fair wages The Body Shop’s organisation must set a minimum wages policy to guide their factories’ managers.The wages can be set more than the wages set by the government and must be fair for the workers. This can ensure the workers will not de dissatisfied with their salary in order to increase their performance. (iii) Putting in place an agreement between the indigenous peoples and organisation An agreement must be signed between the indigenous peoples and the Body Shop organisation to safeguard both parties’ interests. For example, a rule can identify that the ongoing ‘Trade Not Aid' or ‘Community Trade' projects must indicate 10%-20% of sales go to ‘Community Trade' producers.This is because the Body Shop had already claimed to help them so the Body Shop has kept its promise. (iv) Setting a standard application procedure A procedure how the managers select the workers or indigenous peoples to work must be set by the Body Shop organisation. The decision making by the factories’ managers must follow this standard application procedure. If the workers fulfill all the application procedures, the managers cannot abuse the application. (v) Organising social responsibilities The Body Shop can organise scholarship programmes for the indigenous or workers’ children.In addition, some facilities can be established to provide convenience for workers. For example, providing transportation set up a health clinic or a comminuting hall. Therefore, this kind of social responsibilities can prevent the pressure group and customers continue to boyco tt the Body Shop. (vi) Introducing a code of ethics The code of ethics provides guidance on everything from the simplest of questions to the most difficult ones on complex ethical dilemma. So a code which can guide the manager on how to prevent the exploiting problems can be included.For example, guide the managers to built trust between the workers and indigenous peoples, to define the problem accurately and what is the intention in making decisions. 2. 2 Controlling In this exploiting workers and indigenous peoples’ problem, the Body Shop is recommend to use the control process. This is because this process is useful and Robbins et al. (2006) stated that the control process including measuring actual performance, comparing actual performance against a standard and taking managerial action to correct the deviation.With this process, the Body Shop requires to measuring its actual performance. The Body Shop advise to measure the actual performance by collecting personal observ ation, statistical, oral, and written reports which is indicated by Allen (1988). After the measurement, the Body Shop can do comparing to determine the degree of variation between actual performance and performance standard with are the goal and the plans suggested above. If the variation is exceeding the acceptable variance, immediate and basic corrective action must be taken by the Body Shop to correct this variance.However, Allen (1988) stated that immediate corrective action is more efficient while basic corrective action is more effective. Thus, the Body Shop must take actions depend on how effective or efficient they target the actions to be. In order to reduce the exploitation, the Body Shop also proposes to use bureaucratic control. This is because bureaucratic controls emphasizes organisational authority and relies on administrative rules, policies and procedures (Robbins et al. , 2006). In the part of planning, there are a lot of plans are that identified with policy, agr eement and procedure.Consequently, The Body Shop must link them together to make sense. However, according to Robbins et al. (2006), managers need suitable tools for monitoring and measuring organisational performance. The tools for controlling organisational performance are called feedforward control, concurrent control and feedback control. 2. 2. 1 Feedforward Control Feedforward controls allow managers to prevent problems rather than having to correct the problems (Robbins et al. , 2006). The management of The Body Shop must sort out some actions which can prevent the problems occur. Feedforward control is the most desirable type of control.This is because this control can avoid led to waste or damages. The actions that the Body Shop can take in feedforward control are: (i) Establish some incentives to the workers or indigenous peoples whose performance is up to the task. For example, provide 15months wages per year, health care policies, and transportation. (ii) Provide some tra ining or guidance to the factories’ managers to ensure them has appropriate behavior in controlling the workers. 2. 2. 2 Concurrent Control Concurrent control is the control that takes place while a work activity is in progress (Allen, 2006).In this moment, the management of The Body Shop can monitoring their factories managers and corrects the problem before they become too costly. The actions that the Body Shop can take in concurrent control are: (i) Organising a direct supervision. For example, if there have some mistakes in abuse the workers’ wages or terrible managers’ behavior, the created team must directly correct them. (ii) Monitoring the managers. When the problem occurs, the Body Shop should organise a seminar to brief the managers in monitoring any problems that should be corrected.This can prevent more expenses need to bear before the misleading problems become more complex. 2. 2. 3 Feedback Control In feedback control, the control takes place after the activities are done (Robbins et al. , 2006). Feedback control is the most popular control. This is because feedback control can provide information on how effective their planning efforts were as well as enhance workers motivation. The actions that the Body Shop can take in feedback control are: (i) After the goal is achieved, the created team necessity does surprise visits to their outlet or factories in different countries.In this visits, the Body Shop will receive some useful or meaningful information to formulating new plans. (ii) Organise some survey for the workers. The survey maybe about the behavior of the managers. Through these kinds of visits and survey, the Body Shop organisation can understand whether the managers still follow the policy, agreement or procedure or not. 3. 0 CONCLUSION To reduce the exploiting workers and indigenous peoples’ problem, the Body Shop must indicated planning and controlling. The evidence stated that planning and controlling are t he most important and useful ways to reduce the problem.In planning, the operational plans which are short term, specific and standing are suggested. However, in controlling, the process of control and bureaucratic control is more appropriate in achieve the goal. Moreover, the tools for controlling organisational performance called feedforward control, concurrent control and feedback control also are suggested for the Body Shop organisation. 4. 0 RECOMMENDATION Therefore, there are 5 recommendations for the Body Shop organisation: (i) Creating a team (ii) Establishing a policy to set minimum and fair wages iii) Putting in place an agreement between the indigenous peoples and organisation (iv) Provide incentives to workers and indigenous peoples (v) Organising direct supervision References Allen, G. (1998). Planning Process. Management modern. Retrieved April 26, 2008 from http://ollie. dcccd. edu/mgmt1374/book_contents/2planning/plng_process/plng_process. htm Bennis, W. (2003). On B ecoming a Leader. Trump Mediaeval: Alfred A. Knopf, Inc Carroll, S. J. & Gillen, D. J. (1987). Are the Classical Management Functions Useful in Describing Managerial Work? Academy of Management Review, 12(1), 38-51. Dawson, M. (2007).Behind the Green Veil: Notes from Stan Cox. The Consumer Trap. Retrieved April 23, 2008 from www. consumertrap. com Higgins, J. (1994). The Management Challenge, Macmillan: Author. Jayashree Pakhare, (2007). Management Concepts- The Four Functions of Management. Business & Finance. Retrieved April 26, 2008 from http://www. buzzle. com/articles/management-concepts-the-four-functions-of-management. html Lubicon Lake Indian Nation. (1995). Daishowa Boycott List Update. Retrieved April 15, 2008 from http://www. nisto. com/cree/lubicon/1995/19950909. html Robbins, S. , Bergman, R. , Stagg, I. , & Coulter, M. (2006).Foundation of Management. Australia: Pearson Education. The London Greenpeace Group. (1988). What's Wrong With The Body Shop? – A Criticis m Of ‘Green' Consumerism. McLibel Support Campaign. Retrieved April 20, 2008 from http://www. mcspotlight. org/beyond/companies/bs_ref. html Tolup, A. (2006). Brazilian and British courts order Body Shop to pay Brazilian Project's former workers. Retrieved April 15, 2008 from http://www. brazzilmag. com/content/view/7629/53/ Support Community Trade: What's happening in the US. (2007). Our Values. Retrieved April 20, 2008 from http: http://www. thebodyshop. com/bodyshop/values/support_community_trade. jsp Real-Life Problem Faced by the Body Shop 1. 0 INTRODUCTION This report is to address the real-life problem faced by The Body Shop and how the problem can be solved based on the functions of management. According to the information provided by The Body Shop website, The Body Shop has successfully created an image of being a caring company that is in helping to protect the third world workers and indigenous peoples. But behind the cuddly image lies the reality The Body Shop's operations, the Body Shop does not help the dilemma of the workers and indigenous peoples as well as put them on a pedestal in order to exploit people's idealism.Evidence from â€Å"What’s wrong with the Body Shop† (1988) stated that The Body Shop claims to be helping some third world workers and indigenous peoples through so-called ‘Trade Not Aid' or ‘Community Trade' projects. In fact, these are largely a marketing strategy as less than 1% of sales go to ‘Community Trade' producers, and it has been shown that some of the se products have been sourced from mainstream commercial markets. This is the existing problem faced by The Body Shop. Instead, if the problem of exploiting indigenous peoples cannot be solved, this leads to some impact on the specified environment especially customers and pressure group.Robbins, Bergman, Stagg, and Coulter (2006) have stated that organisations exist to assemble the needs of customers. Customer is the one who absorbs the organisation’s output. Consequently, customers will start to increase the awareness need to think seriously about the products they use and to consume less. Customers will boycott the Body Shop until the problem is settled. The evidence is seen that customers had started to declare their feeling through the internet. For an example, they posted bad command on â€Å"The Consumer Trap† (Dawson, 2007). For the pressure groups, they do a lot of activities or campaign to against The Body Shop.For example, The London Greenpeace Group has sta rted to create awareness to the customers to consume less The Body Shop’s products as well as to command the workers organise together to fight for their rights (â€Å"What’s wrong with,† 1988); The Body Shop has been ordered by a Brazilian court to pay more than US$ 431,000 (? 218,000) to settle labor claims against it by three former employees of its â€Å"Fair Trade† project in the Amazon Rainforest (Tolup, 2006); The Body Shop was included in the list of the Daishowa Boycott List (Lubicon Lake Indian Nation, 1995).We can imagine that if by exploiting the indigenous problem still cannot be solved, this may cause a bad image to the Body Shop’s organisation. As a result, a goal to â€Å"reduce exploiting third world workers and indigenous peoples by 85% compared with last few year figures by the 2010† must be put in place. In order to accomplish the goal, the functions of management are proposed in the discussion of this report. 2. 0 DISCUS SION There are 4 functions identified with management (Fayol, as cited in Robbins et al. , 2006).This report will only discuss 2 function and they are planning and controlling. This is because planning is the primary management function (Jayasheree Pakhare, 2007) to distinguish from (Robbins et al. , 2006). Without planning the management of The Body Shop would not know how to be organised. Moreover, planning is the ongoing process of developing the business’ mission and objectives and determining how they will be accomplished (Higgins, 1994). Planning can provide direction to the management of The Body Shop in how they can do in reducing this problem.Meanwhile, control is the final link to management functions and function of monitoring work to check progress against goal and taking corrective action when required (Bennis, 2003). After the plans are established, The Body Shop’s management needs control to see whether their goal or plans were on target and what future actions to take. So, the Body Shop must start their steps by creating plans which are effective and powerful in reducing this event as well as in monitoring activities to make sure that the plans are accurate. 2. 1 PlanningIn reduce exploiting workers and indigenous peoples’ problem it is proposed that The Body Shop use operational plans. This is because operational plans are short term (Robbins et al. , 2006). This is link because the goal is set to be achievable by 2010. Robbins et al. (2006) stated that there can be difficult for the manager to established plans for a long period. Evidence stated that this problem had overcome a lot of boycott from customers and pressure groups. Let imagine that if the problem cannot be reduce within the following 2 years how enormous are the unpleasant loss need to bear by The Body Shop.Moreover, operational plans are specific (Robbins et al. , 2006). This meant that specific plans are clearly defined and leave no room for interpretation or there is no ambiguity with misunderstandings. The specific plans are suggested because the exploitation problem is sensitive and must have particular guidelines to go after. The management of Body Shop cannot use flexible or general guidelines to reduce the events. This may overcome more problems and increase more boycott from pressure groups and customers.Allen (1998) stated that operational plans are standing. Standing plans are ongoing plans that provide guidance for the problems performed repeatedly and include some policies, rules and procedures that must be follow include policies, procedures, method, and rules. The Body Shop must establish a lot of policies or rules to guide their factories managers or supervisor to reduce the exploitation. With the ongoing policies or rules, The Body Shop can prevent the increasable of exploitation as well as can reduce it by 2010.The management of Body Shop can identify of how the goal is to be achieved by below operational plans: (i) Cr eating a team This team is required to visit the Body Shop’s factories in different countries to make sure there they do not have problems related to exploitation as well as examine the managers’ behaviour in controlling the workers. When the exploiting problem occurs, the team has to do research to find out the reasons. (ii) Establishing a policy to set minimum and fair wages The Body Shop’s organisation must set a minimum wages policy to guide their factories’ managers.The wages can be set more than the wages set by the government and must be fair for the workers. This can ensure the workers will not de dissatisfied with their salary in order to increase their performance. (iii) Putting in place an agreement between the indigenous peoples and organisation An agreement must be signed between the indigenous peoples and the Body Shop organisation to safeguard both parties’ interests. For example, a rule can identify that the ongoing ‘Trade Not Aid' or ‘Community Trade' projects must indicate 10%-20% of sales go to ‘Community Trade' producers.This is because the Body Shop had already claimed to help them so the Body Shop has kept its promise. (iv) Setting a standard application procedure A procedure how the managers select the workers or indigenous peoples to work must be set by the Body Shop organisation. The decision making by the factories’ managers must follow this standard application procedure. If the workers fulfill all the application procedures, the managers cannot abuse the application. (v) Organising social responsibilities The Body Shop can organise scholarship programmes for the indigenous or workers’ children.In addition, some facilities can be established to provide convenience for workers. For example, providing transportation set up a health clinic or a comminuting hall. Therefore, this kind of social responsibilities can prevent the pressure group and customers continue to boyco tt the Body Shop. (vi) Introducing a code of ethics The code of ethics provides guidance on everything from the simplest of questions to the most difficult ones on complex ethical dilemma. So a code which can guide the manager on how to prevent the exploiting problems can be included.For example, guide the managers to built trust between the workers and indigenous peoples, to define the problem accurately and what is the intention in making decisions. 2. 2 Controlling In this exploiting workers and indigenous peoples’ problem, the Body Shop is recommend to use the control process. This is because this process is useful and Robbins et al. (2006) stated that the control process including measuring actual performance, comparing actual performance against a standard and taking managerial action to correct the deviation.With this process, the Body Shop requires to measuring its actual performance. The Body Shop advise to measure the actual performance by collecting personal observ ation, statistical, oral, and written reports which is indicated by Allen (1988). After the measurement, the Body Shop can do comparing to determine the degree of variation between actual performance and performance standard with are the goal and the plans suggested above. If the variation is exceeding the acceptable variance, immediate and basic corrective action must be taken by the Body Shop to correct this variance.However, Allen (1988) stated that immediate corrective action is more efficient while basic corrective action is more effective. Thus, the Body Shop must take actions depend on how effective or efficient they target the actions to be. In order to reduce the exploitation, the Body Shop also proposes to use bureaucratic control. This is because bureaucratic controls emphasizes organisational authority and relies on administrative rules, policies and procedures (Robbins et al. , 2006). In the part of planning, there are a lot of plans are that identified with policy, agr eement and procedure.Consequently, The Body Shop must link them together to make sense. However, according to Robbins et al. (2006), managers need suitable tools for monitoring and measuring organisational performance. The tools for controlling organisational performance are called feedforward control, concurrent control and feedback control. 2. 2. 1 Feedforward Control Feedforward controls allow managers to prevent problems rather than having to correct the problems (Robbins et al. , 2006). The management of The Body Shop must sort out some actions which can prevent the problems occur. Feedforward control is the most desirable type of control.This is because this control can avoid led to waste or damages. The actions that the Body Shop can take in feedforward control are: (i) Establish some incentives to the workers or indigenous peoples whose performance is up to the task. For example, provide 15months wages per year, health care policies, and transportation. (ii) Provide some tra ining or guidance to the factories’ managers to ensure them has appropriate behavior in controlling the workers. 2. 2. 2 Concurrent Control Concurrent control is the control that takes place while a work activity is in progress (Allen, 2006).In this moment, the management of The Body Shop can monitoring their factories managers and corrects the problem before they become too costly. The actions that the Body Shop can take in concurrent control are: (i) Organising a direct supervision. For example, if there have some mistakes in abuse the workers’ wages or terrible managers’ behavior, the created team must directly correct them. (ii) Monitoring the managers. When the problem occurs, the Body Shop should organise a seminar to brief the managers in monitoring any problems that should be corrected.This can prevent more expenses need to bear before the misleading problems become more complex. 2. 2. 3 Feedback Control In feedback control, the control takes place after the activities are done (Robbins et al. , 2006). Feedback control is the most popular control. This is because feedback control can provide information on how effective their planning efforts were as well as enhance workers motivation. The actions that the Body Shop can take in feedback control are: (i) After the goal is achieved, the created team necessity does surprise visits to their outlet or factories in different countries.In this visits, the Body Shop will receive some useful or meaningful information to formulating new plans. (ii) Organise some survey for the workers. The survey maybe about the behavior of the managers. Through these kinds of visits and survey, the Body Shop organisation can understand whether the managers still follow the policy, agreement or procedure or not. 3. 0 CONCLUSION To reduce the exploiting workers and indigenous peoples’ problem, the Body Shop must indicated planning and controlling. The evidence stated that planning and controlling are t he most important and useful ways to reduce the problem.In planning, the operational plans which are short term, specific and standing are suggested. However, in controlling, the process of control and bureaucratic control is more appropriate in achieve the goal. Moreover, the tools for controlling organisational performance called feedforward control, concurrent control and feedback control also are suggested for the Body Shop organisation. 4. 0 RECOMMENDATION Therefore, there are 5 recommendations for the Body Shop organisation: (i) Creating a team (ii) Establishing a policy to set minimum and fair wages iii) Putting in place an agreement between the indigenous peoples and organisation (iv) Provide incentives to workers and indigenous peoples (v) Organising direct supervision References Allen, G. (1998). Planning Process. Management modern. Retrieved April 26, 2008 from http://ollie. dcccd. edu/mgmt1374/book_contents/2planning/plng_process/plng_process. htm Bennis, W. (2003). On B ecoming a Leader. Trump Mediaeval: Alfred A. Knopf, Inc Carroll, S. J. & Gillen, D. J. (1987). Are the Classical Management Functions Useful in Describing Managerial Work? Academy of Management Review, 12(1), 38-51. Dawson, M. (2007).Behind the Green Veil: Notes from Stan Cox. The Consumer Trap. Retrieved April 23, 2008 from www. consumertrap. com Higgins, J. (1994). The Management Challenge, Macmillan: Author. Jayashree Pakhare, (2007). Management Concepts- The Four Functions of Management. Business & Finance. Retrieved April 26, 2008 from http://www. buzzle. com/articles/management-concepts-the-four-functions-of-management. html Lubicon Lake Indian Nation. (1995). Daishowa Boycott List Update. Retrieved April 15, 2008 from http://www. nisto. com/cree/lubicon/1995/19950909. html Robbins, S. , Bergman, R. , Stagg, I. , & Coulter, M. (2006).Foundation of Management. Australia: Pearson Education. The London Greenpeace Group. (1988). What's Wrong With The Body Shop? – A Criticis m Of ‘Green' Consumerism. McLibel Support Campaign. Retrieved April 20, 2008 from http://www. mcspotlight. org/beyond/companies/bs_ref. html Tolup, A. (2006). Brazilian and British courts order Body Shop to pay Brazilian Project's former workers. Retrieved April 15, 2008 from http://www. brazzilmag. com/content/view/7629/53/ Support Community Trade: What's happening in the US. (2007). Our Values. Retrieved April 20, 2008 from http: http://www. thebodyshop. com/bodyshop/values/support_community_trade. jsp

Story About Myself

It was a struck twelve at midnight on 20th April 1994, one loving couple of husband and wife had been taken to the hospital by the ambulance, because the they will have their second son from their marriage. It was rainig cat and dog. When they arrived at the emergency section case, a gorgeous 9 month pregnant woman were taken out from the ambulance and was rushed to the labour room by the nurse. When the clock 4. 08 in the morning, one cute and adorable baby boy with 3. 45kg weight was born to the world. After one week get home from the hospital, my parents took 6 days to find a suitable name for me and at last they found a suitable and interesting name to me, the name that they gives to me is Muhamad Afifuddin bin Mat Husin. On year 2011, at 3rd January I registeread as a form 5 student after 1 at one of the school in Kompleks Sekolah-sekolah Wakaf Mek Zainab, Kota Bharu, Kelantan it was SMK Putera and also known as Kelantan Sport School. It was my first day at school as a senior student. On these year I will face a national examination known as Sijil Pelajaran Malaysia ( SPM ) examination that will decide my life in the future after I finished my study at school. First and foremost, I would like to tell about my family background . In my family I have 3 siblings 2 boys and 1 girl, include me. The first one is my brother, his name is Muhamad Akmal he was born on 15th July 1991 at Sungai Petani Hospital, Kedah. He know studied at Tun Hussein Onn University of Malaysia ( UTHM ), Johor on 4th January 2011 he registered at the university and start his second semester. The second one is me Muhamad Afifuddin I was born 20th April 1994 at Baling Hospital, Kedah. On 20th April also the date of birth of our prophet Muhammad s. a. w. The last one is my sister Nur Nadiah she was born on 16th March 1998. She was studied at Maahad Muhammadi Perempuan, Kota Bharu, Kelantan. On 3rd January 2011 she registered as Form 1 student at there. I also have 2 loving parents that take care all of my siblings, my fathers name is Mat Husin bin Lebai Mat he was born on 19th December 1957. he works as health care assistant at Klinik Kesihatan Badang. My mothers name is Zainon binti Mamat, she was born on 10th June 1960 and she work as a community nurse at Klinik Desa Kijang. The next things that I want tell is about my characteristics. First one is I’m was a friendly person, I like to make new friend at every place that I visit. I’m also not choosing when I make new friend, now I have a lot of friend and some of them are from different races like Thai,Indian, Christian and Chinese people. Some of my friend I met at school, taekwondo training centre and taekwondo tournament, all of them also a friendly person. The second one is, I’m also a helpful person I like to help all people especially people in trouble. When I’m at school I always help my friend that have problem in study and problem in other thing, I also like to help the teachers when they need a help from me. If we help other people that have problem and in trouble they will help us when we need their help. The last one about my characteristics is I’m also an active person. At school I join Fire Cadet I participate all the event that have been held by the Fire Cadet and school. Join the Fire Cadet was the one of the co-curiculum at school. I also active in taekwondo, I partipate in all the tournament that have been held. In tournament win and lost was the custom in a tournament, if we lost we must redouble our efforts to win in the other tournament and if we win we must maintain winning in every tournament and always increase our performance. In addition, I’m also have many hobbies that gave many benefits to me. My first hobby is playing football, I’ll play football at 5. 0pm everyday at my village near Kelantan’s River. I’ll play football with my friend, we play football for our health sometimes we held a tournament among us and the winner will get present. When we held a tournament like that we can increase our stamina, sporting spirit and join our friendship. My other hobbies is playing cyber games, I’ll play cyber games once a week on Saturday because when school season I’ll focus on my study. When the school holidays coming I’ll play cyber games every day but I also spend my time on my study. Sometimes I play the cyber games at the cyber games and sometimes I’ll play the cyber games at my house, normally I always play at my house. I play those cyber games with my cyber friends that comes from the entire world, I’ll also get many friend when I play those cyber games. I like visit interesting and historic place like Melaka, Pulau Langkawi, Terengganu and other place, that’s also one of my hobbies, when I visits those place I’ll know information about it like history of those place. On the other hands, I have many favourites things likes favourites food, drinks, colour and sport. First is about my favourite food, I like to eat maggie tom yam because I like spicy food, I also like nasi lemak because some state in Malaysia have their own nasi lemak. In state of kedah their nasi lemak is spicy because all people that lives at the north likes spicy food. My last favourite food is char kuey teow original made from Penang their char kuey teow was so delicious. Next, my favourite drinks is orange juice because orange juice has many vitamin C that’s helps in absorb iron. I also like â€Å" teh tarik † because it can prevent iron in the body. My favourite colour is blue, black, orange and white and I always ensure that things that I bought have at least one of those colour. The last of my favourite is sport, my favourite sports is rugby and football in those sports they play as one team and the must have collaboration among the team members if they want to win in every tournament they played. The team also should have a head of an efficient and caring of his team mate. I also like taekwondo because in this game we must have agility of the body and quickly make the right decisions when we sparring in the ring. Last but not least, my ambition or career when I finished my studied at university. I want to be a professional photographer because I likes to takes picture people, scenery and animal, I hope I can have my own photo studio world-class that have all equipment for photoshoot session . I likes these profession when I saw a programs in television that show a professional photographer snap a picture of people, animal and others, their artwork were respected by everyone in the world and some of them celebrities comes up for grabs because of their beautiful artwork. All of them become success person in his life and his profession. Their life full of wealth and luxury but that not the points I like these profession, I like these profession because I want to show my artwork to the whole world and I want they respected and revered it. I also want to be the first Malaysian professional photographer that show to the world that Malaysian people also can be a famous people the world and success in their profession and life.

Child Rearing Essays - Economic Ideologies, Anti-capitalism

Child Rearing Essays - Economic Ideologies, Anti-capitalism Child Rearing In the essay, Bringing Up Children, the author, Ruth Benedict, explores two methodologies of child rearing American and Japanese. In examination of each culture?s techniques, we find that they are in complete contrast of one another like their places on earth. Each system exemplifying one side of the extremes. We are left to ponder which of the two ideals are superior. Which arrangement of life will benefit the individual as well as society to a greater extent? The answer, however, lies not in the option mentioned above. Rather, the ideal life structure for anyone to be risen by is that which combines the two sides of the extremes thereby extracting the best of both worlds. The American upbringing is described as a "U" by the author. In such circumstance, youth and old age are the apexes of human constraint. The child is quickly taught through physical and psychological means that their wishes are irrelevant to what their parents deem ?ideal? for them. With the passing of time into adolescence and eventually adulthood, freedom is gradually fueled until financial independence is achieved. However, independence and free will are slowly siphoned during the first signs of mental deterioration at old age. One leaves the earth as they entered it under the care of others. In sharp contrast, the Japanese mannerism of raising children is noted by Benedict as an upside down ?U?; depicting the level of restraints one will experience throughout their life. The greatest amount of freedom occurs at the genesis and decline of the human body. In between the two tips of man?s lifeline, a psychological birdcage traps and stagnates the development of free human indulgence. Quite the reverse of what is seen here in North America but nonetheless a valid one. In any system, such as government, the wisest choice is a mixture between the two conventions of the extremes. In North America, and especially Canada, government is neither totally towards a capitalistic nor socialist, communist system. These governments have blended capitalistic with socialist, communist ideas. These nations possess private ownership, a capitalistic idea yet also have public education, a socialist, communist idea. Yet, could any of us imagine doing without either of these? The ideal human lifeline should be arranged no different from government itself. A median of the American and Japanese systems ? compromises of freedoms and restrictions throughout life. In the beginning, it is important that guidelines be set for the child when he/she is exposed to their new world. Firm disciplines are necessary to foster an understanding that they are not supreme in their new world. However, it is equally important to allow for a certain amount of freedom to maintain a loving and affectionate relationship. As one develops and matures into adulthood, independence should also be increased. That is not to say total freedom is allotted. Given in abundance, the end product is usually egotism and an inability to work and cooperate to others in the workplace. Certainly, humility must also be an ingredient in the solution. The final stage of life should see certain liberties taken away from the mentally deteriorated, yet the elderly deserve the right to ! decide their abilities and limitations. At this point in life of retirement, after decades of hard work, he/she has earned the right to enjoy life without restraints. A well balance between liberty and restriction throughout life is the key to a content, yet responsible, individual. Neither the American nor Japanese pattern of life tends to be complete. Each holds its strengths as well as weakness. In this world of stubborn and adamant behaviour, shouldn?t we all look towards a compromise?

Free Essays on Managing Absenteeism At Work

Managing Absenteeism at Work With each new employee that is hired, they bring a totally new set of expectations, needs and problems. It takes more time and skill to manage today’s workforce. Bad managers are the biggest cause of high turnover, low attendance and low morale. Absenteeism and lateness are two of the most costly and disruptive employee problems faced daily by all business operations. Flexibility may be the best strategy. A better attendance strategy may simply include flexi-time for people who have children or parental responsibilities. Be aware that workers who have child care responsibilities find it difficult, if not impossible, to have a perfect attendance record. However, before we begin, a definition of "absence" must be established. For the purpose of this report, an absence refers to any time an employee is not on the job during scheduled working hours, except for granted leave of absence or holiday time. Scientifically speaking, absenteeism as a disease that appears whenever a company fails to inoculate itself with sound management practices. To cure excessive absenteeism, one has to know the exact causes and then examine the available, workable and proven solutions to apply against those causes. Remember that a window of opportunity won't open itself. Establishing The Facts To embark upon a successful reduction of absenteeism, you need to make sure you have some basic information and facts about absenteeism in your company. Consider the following questions, and as you begin to dig for the answers, you likely will become aware of many ways to address your problems. Getting to the Root of the Problem Your responses to the following questions should give you food for thought and direction for combating absenteeism. If you have not yet made it a policy to keep track of absenteeism, your first step now should be clearly mapped out for you. As a next step, consider the following four questions, which s... Free Essays on Managing Absenteeism At Work Free Essays on Managing Absenteeism At Work Managing Absenteeism at Work With each new employee that is hired, they bring a totally new set of expectations, needs and problems. It takes more time and skill to manage today’s workforce. Bad managers are the biggest cause of high turnover, low attendance and low morale. Absenteeism and lateness are two of the most costly and disruptive employee problems faced daily by all business operations. Flexibility may be the best strategy. A better attendance strategy may simply include flexi-time for people who have children or parental responsibilities. Be aware that workers who have child care responsibilities find it difficult, if not impossible, to have a perfect attendance record. However, before we begin, a definition of "absence" must be established. For the purpose of this report, an absence refers to any time an employee is not on the job during scheduled working hours, except for granted leave of absence or holiday time. Scientifically speaking, absenteeism as a disease that appears whenever a company fails to inoculate itself with sound management practices. To cure excessive absenteeism, one has to know the exact causes and then examine the available, workable and proven solutions to apply against those causes. Remember that a window of opportunity won't open itself. Establishing The Facts To embark upon a successful reduction of absenteeism, you need to make sure you have some basic information and facts about absenteeism in your company. Consider the following questions, and as you begin to dig for the answers, you likely will become aware of many ways to address your problems. Getting to the Root of the Problem Your responses to the following questions should give you food for thought and direction for combating absenteeism. If you have not yet made it a policy to keep track of absenteeism, your first step now should be clearly mapped out for you. As a next step, consider the following four questions, which s...

Buster

Buster Buster Buster By Maeve Maddox A reader has a question about the word buster: Is the word buster ebonics or not? Where does this word come from? And how is it formed? The reader does not specify which of the several uses of buster prompted the question, but in any case, the word was in the language well before any significant development of the English dialect known as ebonics. Note: For readers unfamiliar with the term ebonics, the word was coined in 1973 and defined in 1975 by its proponents as â€Å"the linguistic and paralinguistic features which on a concentric continuum represent the communicative competence of the West African, Caribbean, and United States slave descendants of African origin.† The term quickly proved to be unwieldy and politically charged. A more neutral name for the distinctive English dialect associated with US black culture is African American Vernacular English (AAVE). The first nineteen or so  Africans  to reach the English colonies arrived in Jamestown, Virginia in 1619, brought by Dutch traders who had seized them from a captured Spanish slave ship- just five years after the first documented use of buster in English. In the earliest citation in the OED (1614), buster is used to mean â€Å"a person who or thing which ‘busts’ a specified thing, or causes it to break or burst†: Now death, I pray thee what is it, but a buster of bonds; a destruction of toyle? (i.e., Death is seen as a â€Å"buster† of figurative chains, freeing people from bondage and toil.) This meaning of the word is evident in various terms. For example, a bronco-buster is a cowboy who prepares horses to be ridden by breaking their will to resist. Note: The Spanish adjective bronco means rough or rude. It was adopted into English as a noun to refer to an untamed or half-tamed horse. A gangbuster (1930) is an officer of a law-enforcement agency who is known for successfully, and often aggressively, fighting organized crime, breaking up gangs, and apprehending gangsters. Eliot Ness is a well-known gangbuster. By extension, gangbuster/s can mean something that is outstandingly successful; a winner, a hit. The word is used as both noun and adjective: Better than  last season, but not  gangbusters   I think this is going to be a  real gangbuster season. Another quarter, another three months where  gangbuster  growth remains AWOL.    My radio show is  going gangbuster.  I just picked up my third top-ten radio station in Chicago. The music business is  going gangbuster. Were celebrating all month  long  with a  gangbuster  sale. Another meaning of buster is â€Å"a person who or thing which is impressive or remarkable, especially in being more than typically large, loud, etc.† Presumably, the person or thing has â€Å"busted† a norm of some kind. The OED gives the example â€Å"What a buster of a lunch it turned out to be.† Buster is used as a form of address, sometimes with affection and sometimes with hostility. For example, a parent or babysitter might say to a child, â€Å"Time for bed, Buster.† On the other hand, someone being annoyed by a stranger might say, â€Å"Don’t come any closer, Buster, or I’ll call a cop.† The popularity of Buster as a nickname for little boys may owe something to the fame of the actor Buster Keaton (1895-1966). The son of vaudeville performers, Keaton was famous as a child actor long before his adult successes. According to legend, he acquired his nickname when he fell down a flight of stairs and Harry Houdini, who was present, quipped, â€Å"That was a real buster!† Keaton’s father immediately created â€Å"Buster Keaton† as his son’s stage name. The comic book character Buster Brown, created by cartoonist Richard F. Outcault in 1902,  was another cultural icon that popularized the name Buster. When a shoe manufacturer adopted the character as its logo in 1904, the name received a boost from national advertising. I suspect that plenty of Americans of a certain age can still sing the Buster Brown jingle. Buster is popular as a name for pets. Here are some reasons pet owners chose the name: We  named him Buster because  he had a busted nose.   My neighbor  named him Buster, cause he was a Buster to try and catch. You see my friends from the special ed place that my aunt works at  named him Buster because  he got into a lot of trouble and got caught.   I have  named him Buster because  he is somewhat bossy and pushy with my sisters steer.   I named him Buster because  he was tossed out of the car. Want to improve your English in five minutes a day? Get a subscription and start receiving our writing tips and exercises daily! Keep learning! Browse the Vocabulary category, check our popular posts, or choose a related post below:When to use "on" and when to use "in"How to spell "in lieu of"The 7 Types of Possessive Case

Theorist Research Paper Example | Topics and Well Written Essays - 1750 words

Theorist - Research Paper Example Freud was born in 1856 in to a family that consisted of his father and his third wife. At that time Freud was the first child born by this union which afterward would bring seven brothers and sisters. An interesting point to make is that he also had half-brothers who were similar in age to his mother and Freuds nephew was a bit older than he was at this time. (Rowel, 1999-2009). The experience of living in this type of family dynamics may have given rise to his interested in how children were developed. Freud was a genius and a deep thinker. As he was growing up he studied Shakespeare before he was 10 years old, and during his adolescence he was able to listen to a lecture by the great philosopher Goethe which was said to have made a great impression on him (Rowel). Freud studied at Vienna University and majored in medicine. He was particularly interested in the nervous system at that time. He later married and had six children with his wife Martha. As he set up practice, his first area of study was nervous disorders and he wrote extensively on cocaine (Rowel). Freud coined the word "psychoanalysis" and this is what he is most famous for beyond his look at child development. When his father died in 1897 it caused sever emotional challenges for Freud and he began to self-analyze himself through his dreams. Freud later became a psychiatrist and developed his structural theory after work within a mental institution. Freud published a book in 1923 that he called, "The Ego and Id" which many people suggest was the beginning of his structural theory. Most people will recognize his association with the id, ego and superego whether they agree with him or not. Freud believed that the id, ego and superego formed together to help a person in their personality. As he developed this understanding and applied it to child development he found that children usually went through several stages that had something to do with their

Pablo Picasso The Artistic Genius of an Avant-garde Painter Research Paper

Pablo Picasso The Artistic Genius of an Avant-garde Painter - Research Paper Example The paper "Pablo Picasso The Artistic Genius of an Avant-garde Painter" investigates the avant-garde and the role of Pablo Picasso in it. The rejection of society of his work has never discouraged him. Quite the opposite, it has encouraged him. Yet, in the recent decades, the circumstances have changed. It is hard by now to recall how painful the struggle was. The works of art of those who opposed the existing order is currently displayed in sites of tribute and the word ‘radical’ is starting to lose its previous significance. The brilliance and creativity of the founders remains obvious but it is easy to overlook their boldness and the defiance they raised to core issues of art and the bond between life and artistry. The recognized ideas of cultured tastes, beauty, and consistency which in 1881 were valued as measures by which the people may securely make its opinions have been challenged. Beauty itself is currently doubtful of its meaning. Yet, the drained and dishonor ed ideas of the past have not been ruined by academics but by the imaginative effort of artists who have discovered new ways of expression and introduced us to new varieties of artistic styles. A development of such impact can merely take place when a path is provided to it by talented individuals. The past eight decades have actually been made dramatically vivid by the canvasses of artists who have enriched the development of modern painting; yet, no single individual has influenced this radical transformation more deeply than Pablo Picasso.

Reasearch Assignment 3 - Rough Draft Essay Example | Topics and Well Written Essays - 1250 words

Reasearch Assignment 3 - Rough Draft - Essay Example acquiesced and remained. The next day Tom had Rob Jr. write a letter to his parents telling them that he was planning to stay with the Church, as they were his "new" family. Rob Jr. was also told to demand money from his parents to cover his expenses. Rob Jr. remained with the church for a period of roughly six months. Rob Sr. and Bunny arranged to meet with Rob Jr. to give him his money for that month, and pulled him into the car and brought him home. They had to watch him carefully for about two weeks, but he finally came out of the "brainwashing." They want to sue the Church for a number of things. They want to sue on their sons behalf for the intentional torts that were inflicted on him, as well as for the torts committed against them. The term "false imprisonment" is misleading in that it does not necessarily refer to confinement within a prison. Ware v. Dunn, 80 Cal. App. 2d 936, 183 P.2d 128 (2d Dist. 1947). The term is broadly construed to mean detention of the plaintiff within boundaries fixed by the defendant, Stallings v. Foster, 119 Cal. App. 2d 614, 259 P.2d 1006 (3d Dist. 1953), either in prison Gogue v. MacDonald, 35 Cal. 2d 482, 218 P.2d 542, 21 A.L.R.2d 639 (1950) (county jail); Collins v. Owens, 77 Cal. App. 2d 713, 176 P.2d 372 (1st Dist. 1947) (incarceration in "drunk" cell) or in any place temporarily used for the purpose of confinement. Vandiveer v. Charters, 110 Cal. App. 347, 294 P. 440 (3d Dist. 1930).Thus, an action may be predicated on detention or confinement in a juvenile home McAlmond v. Trippel, 93 Cal. App. 584, 269 P. 937 (3d Dist. 1928) (rejecting contention that there can be no false imprisonment when detention is had under juvenile court laws and by juvenile court officers) or in a mental institution Collins v. Jones, 131 Cal. App. 747, 22 P.2d 39 (2d Dist. 1933) (overruled in part on other grounds by, Whaley v.

Economics in Mexico Essay Example | Topics and Well Written Essays - 1250 words

Economics in Mexico - Essay Example However, the 2008 recession affected Mexico and other Latin American nations making its Gross Domestic product contract by more than six percent. Regardless of unprecedented macroeconomic stability that reduced the record of inflation and interest rates to be low, this has made the per capita income increase leading to enormous gaps between populations living in rural areas and urban areas, states on the northern part and the southern part, and between the rich and the poor. Some of the main challenge the Mexican government faces include improvement in infrastructure, modernizing revenue collection system, changing the labor laws and reduction of inequality of the income (Cantwell et al.). Mexico’s economy contains industrial and services sectors that are rapidly growing as well as an increasing private ownership; at the ports, the administration has increased competition, and other things such as distribution of natural gas rail roads, generation of electricity, airports and telecommunications have also increase. The economy of Mexico is often export oriented and over 90% of business that are conducted in Mexico are under free trade agreement with over forty countries that include Israel, Japan, Central America, etc. NAFTA is one of the most influential free trade agreements that are used in Mexico beginning 1994; some of the governments that signed into NAFTA include the United States and Canada. 90% of all the exports and 55% of all the imports that took place in 2006 was between Mexico and two northern partners; there has been an approval of the judicial reforms and import tax from the Congress of Union while the reforms regarding oil industry is still under debate. The labor force of Mexico is seventy eight million and World Trade Organization and OECD rank Mexico’s workers as one of the hardest working globally in numbers of hours worked a year although the profitability per man-hour is relatively low (Cantwell et al.). Mexico is ranked the 16th largest exporter and 82% of all the exports got to the United States, trade with both Canada and the United States has tripled after NAFTA was implemented in 1994. The products manufactured and exported from Mexico is equivalent to the amount of goods produced by all the other Latin American states combined together; hence a large percent of foreign trade takes place in Mexico’s economy as compared to any other large country. Manufactured products are Mexico’s number 1 exports and the country has recently built its infrastructure in order to enhance trade with other countries. Carlos Helu owns a telecommunication company in Mexico and is considered one of the world’s richest men; his company is however a monopoly in Mexico and it controls 70% of all mobile phones, 70% of broadband and 80% of home phones lines. There are concerns that the lack of competition in the telecommunications sector is hampering economic growth and mobile phone penetration in Mexico is similar to that of Iraq at 85%. In Mexico, its costs double to have broadband connection and this is similar to Chile, and things that are near monopolies include the Bimbo, Televisa and Cemex. Mexico is ranked the ninth in oil production and it exports over three million barrels daily; this is less than that of Iraq, Canada, and China but is more when compared to that of Nigeria, Venezuela and Kuwait. Pemex is the country’

Cataract (right) removal and intraocular lens implant Essay

Cataract (right) removal and intraocular lens implant - Essay Example The patient may need brighter light to read or may go in for frequent changes in glasses. In advanced stages there may be double vision in a single eye. Cataract does not cause pain. Only a hyper mature cataract may cause pain, redness and inflammation and this is rare. Cataract affects lens in the eyes which is located just behind the iris and the pupil. It may or may not affect the entire lens. The lens consists of three layers. The outer layer which is the capsule is a thin, clear membrane. It surrounds a soft, clear material called cortex. The hard center of the lens is the nucleus. A cataract can form in any part of the lens. In most cases, cataract develops in both the eyes. However, cataract occurring as a consequence of injury or trauma can occur in single eyes. In normal eyes, the lens focuses light, producing clear, sharp images on the retina. Due to cataract, the lens becomes clouded, which scatters the light and prevents a sharply defined image from reaching your retina, causing blurred vision. Nuclear cataract: This type of cataract occurs in the nucleus of the lens. There may be a temporary improvement in the reading vision in the initial stages due to the way it focuses light. However, as the lens gets clouded, vision gradually diminishes. Dim light vision and driving at night may be especially troublesome. Advanced discoloration can lead to difficulty distinguishing between shades of blue and purple. Cortical cataract: This type of cataract occurs in the cortex and begins as whitish, wedge-shaped opacities or streaks on the outer edge of the lens cortex and gradually encroach the centre. Both the distance and near vision can be impaired. Focusing and glare problems along with distortion and loss of contrast are also common. Subcapsular cataract: A subcapsular cataract starts as a small, opaque area just under the capsule of the

Economics in Mexico Essay Example | Topics and Well Written Essays - 1250 words

Economics in Mexico - Essay Example However, the 2008 recession affected Mexico and other Latin American nations making its Gross Domestic product contract by more than six percent. Regardless of unprecedented macroeconomic stability that reduced the record of inflation and interest rates to be low, this has made the per capita income increase leading to enormous gaps between populations living in rural areas and urban areas, states on the northern part and the southern part, and between the rich and the poor. Some of the main challenge the Mexican government faces include improvement in infrastructure, modernizing revenue collection system, changing the labor laws and reduction of inequality of the income (Cantwell et al.). Mexico’s economy contains industrial and services sectors that are rapidly growing as well as an increasing private ownership; at the ports, the administration has increased competition, and other things such as distribution of natural gas rail roads, generation of electricity, airports and telecommunications have also increase. The economy of Mexico is often export oriented and over 90% of business that are conducted in Mexico are under free trade agreement with over forty countries that include Israel, Japan, Central America, etc. NAFTA is one of the most influential free trade agreements that are used in Mexico beginning 1994; some of the governments that signed into NAFTA include the United States and Canada. 90% of all the exports and 55% of all the imports that took place in 2006 was between Mexico and two northern partners; there has been an approval of the judicial reforms and import tax from the Congress of Union while the reforms regarding oil industry is still under debate. The labor force of Mexico is seventy eight million and World Trade Organization and OECD rank Mexico’s workers as one of the hardest working globally in numbers of hours worked a year although the profitability per man-hour is relatively low (Cantwell et al.). Mexico is ranked the 16th largest exporter and 82% of all the exports got to the United States, trade with both Canada and the United States has tripled after NAFTA was implemented in 1994. The products manufactured and exported from Mexico is equivalent to the amount of goods produced by all the other Latin American states combined together; hence a large percent of foreign trade takes place in Mexico’s economy as compared to any other large country. Manufactured products are Mexico’s number 1 exports and the country has recently built its infrastructure in order to enhance trade with other countries. Carlos Helu owns a telecommunication company in Mexico and is considered one of the world’s richest men; his company is however a monopoly in Mexico and it controls 70% of all mobile phones, 70% of broadband and 80% of home phones lines. There are concerns that the lack of competition in the telecommunications sector is hampering economic growth and mobile phone penetration in Mexico is similar to that of Iraq at 85%. In Mexico, its costs double to have broadband connection and this is similar to Chile, and things that are near monopolies include the Bimbo, Televisa and Cemex. Mexico is ranked the ninth in oil production and it exports over three million barrels daily; this is less than that of Iraq, Canada, and China but is more when compared to that of Nigeria, Venezuela and Kuwait. Pemex is the country’

Aviation Safety Management Essay Example | Topics and Well Written Essays - 3500 words

Aviation Safety Management - Essay Example All the company's leadership, managers and other employees at all the levels are responsible for the implementation of the Aviation Safety Program and accident and incident prevention. The Director of Safety has the authority to: Participate in working out, reviewing and amending the Aviation Safety Program. Interview station safety managers in order to evaluate their qualification (in coordination with Human Resources Department). Collect and review all the safety aviation related information from all departments. Require the reporting of any aviation safety related accidents, incidents ore hazards. Conduct aviation safety audits of any operation or facilities. Represent Sky High Airline in all relations with government and other organizations concerning safety related matters. Call for the Aviation Safety Committee. Approve expenditures to implement the Aviation Safety Program. The Director of Safety has responsibly for: Working out, reviewing and amending the Aviation Safety Program Implementing the Aviation Safety Program. Maintaining an accident, incident and hazards reporting system. Preservation and distributing of all received open and confidential aviation safety related information. Conducting regular aviation safety audits and representing analyzed data. Working out and implementation of accident, incident and hazard prevention plan. Cultivation an open and effective communication between departments and personnel. Providing all-round support and assistance to all line managers. Submitting an annual budget to provide the Aviation Safety Program implementation. 4. REPORTING OF ACCIDENTS, INCIDENTS AND HAZARDS ACCIDENT is an occurrence associated with the operation of an aircraft, which takes place between...This document constitutes the Sky High Airlines Company Aviation Safety Program. The person is authorized and responsible for the implementation of company safety policy is a head of Safety Department, Director of Safety. The position of Director of Safety is a full time position as well as positions of Chief of Flight Safety Department and Chief of Ground Safety Department. The Chiefs of Flight Safety and Ground Safety are appointed to ensure the safety protection in the air and on the ground accordingly and share the responsibility with the Director of Safety. The Safety Department together with Flight Safety and Ground Safety will assign additional duty aviation safety specialists in order to work in close and effective cooperation. ACCIDENT is an occurrence associated with the operation of an aircraft, which takes place between the time any person boards the aircraft with the intention of flight and all such persons have disembarked, and in which any person suffers death or serious injury, or in which the aircraft receives substantial damage1.

Nation of Kurds Essay Example for Free

Nation of Kurds Essay The challenges revolving around deeper political, cultural and societal understanding has been one of the tenets surrounding ethnic conflict. With the diversity of cultures around the world, the creation of norms and practices among dominant groups often creates a clash among members of the minority – ethnic groups which in turn necessitates into conflicting ideals and values. Thus, the process of ethnic conflict occurs during the eventual analysis of how groups view the current status quo as a barrier for their practices and norms. Defining Ethnic Conflict In defining ethnic conflict, various scholars have come up with various interpretations on as to how such problem emanates. Due to the variety of conflicts and problems created by the said incident, creating a standardized definition would only broaden the scope of such area. Seeing this, various approaches have been made and created several theoretical bases for the explanation of the realm of ethnicity. Seeing this, it may be right to define ethnic conflict to be â€Å"particular kind of such disputes about political, economic, social, cultural or territorial issues between two or more actors in which at least one of them is an ethnic group that defines causes, consequences and potential solutions of the conflict along an actual or perceived discriminating or otherwise distinctive ethnic divide† (Wolff, 2006). The creation of such conflicting patterns necessitates groups to conduct violent means to address the issue and change the status quo. â€Å"Given the lack of agreement on both substance and process, parties tend to turn very often and easily to force-based options, because force seems to be the only common language that both sides understand and honor† (FPDL, 2006). In the end, there is a need for dialogue to cater better understanding and create necessities for change. â€Å"The potential of conflict to generate learning, stimulate creativity and deepen relationships is realized only if we are able to understand its underlying causes and to mutually recognize and respect each other right to address own needs† (FPDL, 2006). The Kurds: A brief historical review The Kurdish people in general are relatively large in number and comprise of various settlements living in various countries. â€Å"In 1987, estimates suggested that probably numbering close to 16 million Kurds, inhabits the wide arc from eastern Turkey and the northwestern part of Syria through Soviet Azerbaijan and Iraq to the northwest of the Zagros Mountains in Iran, represented the population of what has been referred to as Kurdistan† (Global Security.org, 2008). Kurdish movement in various places in the world can be attributed to many factors that have been evident in history. These significant events have been significant in migration of Kurds in different countries and societies. These examples â€Å"such as the failure and collapse of the Mehabad Republic in 1946, collapse of the movement in Southern Kurdistan in 1975, the use of chemical weapons by the Iraqi government against Halabja, Badinan and other areas of Iraqi Kurdistan, and the refugee exodus from there after the uprising and aftermath of the Second Gulf War in 1991† (Sheikhmous, 1998, p.1) Throughout history, the Kurdish people have sought for independence and the recognition as a national entity. However, all the bloody revolts that have been made were all in jeopardy as no movements have ever been successful in the practice. â€Å"Some of the frequent Kurdish revolts in the twentieth century have sought autonomy; others avowedly aimed at complete independence in a sovereign state† (Harris, 1977, p.113). In the end, such events catapulted the rise of many conflicts among neighboring states. This in turn ended up in the escalation of violence and conflict within the region. Inter-ethnic conflict The process of inter-ethnic conflict among the Kurds can be seen in their neighbors such as Iraq and Turkey. On the other hand, there are also incidents of conflict in the Southern Kurdistan and mainly involves the Iraqi KDP and KDPI. â€Å"Among the most obvious types of inter-ethnic conflicts are those that have taken place between the Kurds and the majority ethnic groups i.e. the Arabs and their power elites, since the establishment of the state of Iraq in the 1920’s and their inclusion into the state against the will of their own majority† (Sheikhmous, 1998, p.2) Conflict against neighbors Similarly, occurrence of conflict can also be cited by Kurds against several states bordering the region; namely Turkey, Iran, Syria and Iraq. These conflicts primarily occur due to the intervention of these states in the country’s political affairs and clashes with other ethnic groups. Kurdistan geographical position became an instrument for several states to equally pursue their interest over such region. This is done by â€Å"supporting one or the other party in the competition for power and resources, by inciting incidents of disagreements and war, and by luring one or the other party with false promises and temptations† (Sheikhmous, 1998, p.3) On the other hand, the same situation applies for Kurdish movements. They in turn are guaranteed support only to realize in the end that they become just pawns in the overall plans of each neighboring state. â€Å"The Kurdish movements, too, due to their consideration for their own sectarian interests only, rather than those of the Kurdish nation as a whole, become an easy prey to these cynical games of medieval power politics by the governments of these regional states† (Sheikhmous, 1998, p.3) In the end, the welfare of placed under jeopardy due to such interference and intervention of other states. Creating Solutions Seeing this, there are varied solutions practiced and suggested to improve the current scenario of ethnic conflict within the region. Neutral states can act as both mediators and negotiators in the peace talk’s process between two competing parties. â€Å"Strong mediation by forceful negotiations from the United States and Europe might be able to convince the two Kurdish parties in Iraqi Kurdistan and to return to a peaceful process with formation of a wider new coalition government and holding a new democratic elections under international supervision† (Sheikhmous, 1998, p.3). Economic benefits may be included in the talks so as to encourage parties and states to comply. With the help of international organizations such as the UN, the process can effectively create confidence-building measures and improvements in the region torn by continued conflict and violence. â€Å"A lifting of UN sanctions on Iraqi Kurdistan together with an increased package for economic aid will certainly influence the parties towards more cooperative relations because they will become more self reliant and escape influence from Iraq, Turkey, and Iran as a result of sanction busting along their borders along their borders for customs duties† (Sheikhmous, 1998, p.3). Lastly, peacekeeping solutions can be enforced and help create a better democratic society. In addition, there needs to be an active involvement among groups who partake in the process to create a civil society that addresses the concerns of these ethnic groups. With the â€Å"establishment of interest groups and institutions for the advancement and strengthening of a civil society together with institutions for the preservation of human rights and respect the rule of law together with well trained cadres in conflict resolution would further enhance cooperative relations within Kurdish society† (Sheikhmous, 1998, p.4). References FPDL (2006) What is Ethnic Conflict. Retrieved July 14, 2008 from http://209.85.175.104/search?q=cache:-wSNN0zz3F8J:www.fpdl.ro/WHAT_IS_ETHNIC_CONFLICT_EN.doc+defining+ethnic+conflicthl=tlct=clnkcd=1gl=ph Global Security.org (2008) Kurdistan – Kurdish Conflict. Retrieved July 14, 2008 from http://www.globalsecurity.org/military/world/war/kurdistan.htm Harris, G.S. (1977) Ethnic Conflict and the Kurds in Annals of the American Academy of Political and Social Science. 433. Retrieved July 14, 2008. pp. 112-124. Sheikhmous, O. (1998) Factors for Cooperation and Conflict in Southern Kurdistan. Retrieved July 14, 2008 from http://www.aina.org/articles/sheikhmous.pdf Wolff, S. (2006) Ethnic Conflict and How to explain It: An Overview of Relevant Theories Defining Ethnicity and Ethnic Conflict. Retrieved July 14, 2008 from http://209.85.175.104/search?q=cache:yMs7ugglbUEJ:www.stefanwolff.com/teaching/ethnic-conflict/downloads/lecture-1-notes.doc+defining+ethnic+conflicthl=tlct=clnkcd=7gl=ph

The Viewpoint Of Developers Background Of Study Construction Essay

The Viewpoint Of Developers Background Of Study Construction Essay Nowadays, building quality has been one of the important factors to satisfy customers. The priority of the customer is mainly based on quality rather than cost. In todays economy competition, it is getting more fierce and cruel than before. Products with good quality can attact buyers to purchase, therefore the pressure has been formed from customers leads the developers to provide the building product with excellence quality (Connections Magazine 2003). Connie (2001) acknowledges that facilities, exterior and interior design are included in building quality. Due to the inconsistency in construction quality, the naissance of Construction Quality Assessment System or CONQUAS by the Construction Industry Development Board Singapore (now known as the Building and Construction Authority (BCA)), in conjunction with major public agencies and some leading industry professional bodies and organisations, had been designed to measure the construction quality level in construction industry in year 1988 (The National House Buyer Association 2008a). The CONQUAS has been evolved in seventh edition which renamed as CONQUAS 21. Although having the different name, but still, QLASSIC aka Construction Industry Standard (CIS:7) serves the same objectives as CONQUAS 21. Quality Assessment System in Construction or QLASSIC was developed by Construction Industry Development Board (CIDB) Malaysia together with various professional bodies, association, universities and government agencies to resolve the inconsistency construction quality. It is designed to standardise the quality standards in construction, to evaluate the performance of the construction, to have a proper standard of assessment system as well as to collect data for statistical analysis to continually improve quality of construction (The National House Buyer Association 2008a). In other words, QLASSIC can be served as a quality yard stick for the construction industry and is able to let outsiders to compare relatively and quantitatively the quality of workmanship between construction projects. Furthermore, some developers can set a CONQUAS score as a target for contractor to achieve (Building and Construction Authority 2008). Once the contractor has reached the targeted score, he will be awarded, but if the contractor is below the base line, he will be penalised. This will encourage the contractor to provide a superior building product. Both CONQUAS 21 and QLASSIC are an independent assessment which is conducted by inspectors from BCA Singopore or CIDB Malaysia. Sample of building will be selected randomly and inspected to represent the quality of overall project, means that the inspection will not evaluate and measure every single unit in the project (The National House Buyer Association 2008a). Problem Statement Recently, people are more concerned about quality achieved in building project. So, many people will hesitate whether the property is up to the standard and worth to purchase with the amount of money that they pay (The National House Buyer Association 2008a)? Building project with high quality can ensure future marketability and enhances the clients confidence to the building (Building and Construction Authority 2008). Therefore, developers should deliver the final building product with high quality standard to the purchasers. Quality is always being emphasized in a construction project, the establishment of CONQUAS 21 or QLASSIC is an additional assurance for the developers to ensure the quality of the workmanship in the project is infallible. Moreover, the result of the assessment can present impartially the overall quality of the completed project as well as represent the performance of the building by the developer and the contractor. Furthermore, the higher score of the building can give a great sense of confidence to the house buyers to purchase the houses. However, some developers in Malaysia are adopting either CONQUAS 21 or QLASSIC to ensure the quality of the product. There is no study being conducted regarding the preference of application of these two assessment methods. Therefore, a study on preference of application between CONQUAS 21 and QLASSIC will be proposed to find out the preference of developers. At the meantime, the researcher also wants to compare the application between CONQUAS 21 and QLASSIC and to determine the advantages of applying CONQUAS or QLASSIC. Finally, the researcher also wants to find out the constraints when implementing CONQUAS 21 or QLASSIC. Project aim and objectives Aim The aim of this research is to study the preference of application between CONQUAS 21 and QLASSIC from the viewpoint of developers Objectives In order to achieve the aim mentioned above, several objectives are created. To compare the application of CONQUAS 21 and QLASSIC; To determine the advantages of applying CONQUAS 21 and QLASSIC in construction projects; To examine the problems or constraints when implementing CONQUAS 21 and QLASSIC in construction projects; To find out the preference of developers in the application of CONQUAS 21 and QLASSIC and the reasons. Key Questions The following key questions are formed in order to achieve the objectives: What are the differences between application of CONQUAS 21 and QLASSIC? What are the advantages of applying CONQUAS 21 or QLASSIC? What are the constrains or problems to be faced when implementing CONQUAS 21 or QLASSIC? Which type of construction quality assessment system is more preferred among Malaysian developers? Importance and benefits of study This study is to find out the preference of developers on application of CONQUAS 21 and QLASSIC. This can gather the opinions from developers in order to determine which construction quality assessment system is more preferred among Malaysian developers. Besides, this study also can increase the level of awareness for the Malaysian developers who do not apply either CONQUAS 21 or QLASSIC. Other than that, the research also focuses on the advantages and constraints in applying CONQUAS 21 and QLASSIC. The benefits of this study provide better understanding to the developers about the advantages when applying CONQUAS 21 or QLASSIC and encourage them to apply either system for further improvement in the quality aspects of construction projects. Besides, this study highlights the constraints when implementing CONQUAS 21 and QLASSIC so that developers are aware of these issues and able to avoid or mitigate them for effective application of the aforesaid construction quality system in their construction projects. Scope of study To achieve the objectives mentioned, this study will just focus on two construction quality assessment systems, namely, CONQUAS 21 and QLASSIC. This research does not include other construction quality assessment system such as European Association for Quality Assurance (ENQA), Project Quality Performance in Hong Kong developed by Chan (2001) and Blueprint in United States developed by the Quality Performance Measurement Task Force (QPMTF) of Construction Industry Institute (CII) (Stevens 1996). Additionally, the researcher will conduct an in-depth study on the advantages and constraints of applying CONQUAS 21 or QLASSIC. The researcher will also cover the preferences of application between CONQUAS 21 and QLASSIC from the viewpoint of developers. Data collection will be done by conducting a structured interview among developers in Malaysia to ascertain the advantages and constraints of applying CONQUAS 21 and QLASSIC and to find out the preferences of developers in the application of CONQUAS 21 and QLASSIC and the reason. Due to time constraint, the structure interview will be conducted on developers, which are registered under Construction Industry Developer Board (CIDB) within Selangor and Kuala Lumpur area only. Thus, the contractors as well as developers from other states will not be considered for this study. Methodology In order to achieve the objectives of this study, there are two methods to be used to collect data, they are respectively the primary data sources and secondary sources. Primary Data Sources The second, third and fourth objectives, which are determining the advantages of applying CONQUAS 21 or QLASSIC, problem or constrains when implementing CONQUAS 21 or QLASSIC and preference of the developer in application of CONQUAS 21 and QLASSIC and the reasons, can be obtained by conducting structured interview. Structure interview will be conducted with developers who adopted both CONQUAS 21 and QLASSIC in the previous or current projects. The interview mentioned will be conducted within Selangor and Kuala Lumpur area. Secondary Data Sources Literature review is an essential material for researchers to enhance basic knowledge regarding to the research topic. Journal articles, government articles, newspapers, journals, books, magazines and internal research are used in secondary data sources. The review from those sources would complement the information for the first, second and third objective, which are compare the differences between application of CONQUAS 21 and QLASSIC, advantages and constrains of applying CONQUAS 21 or QLASSIC. Besides, information can also be obtained from library at TARC, National Library and the resources centre of CIDB. Figure 1. Outline of research proposal Literature Review Quality Philosophy Definition of Quality The word of quality has a wide definition and it is an elusive concept, because different people view it differently (Joel E.Ross 2009). It can be further proven by Kerzners (2009, p.875) study, he indicated that quality cannot be defined accurately, the major reason for quality depends on the view of the customer. Quality is always treated as a complicated term, the explanation is inadequate to help a quality professional fully understand the concept. However, quality experts define quality in a different way as well, which is based on the customers perspective, speciafication-based prespective (Assignment Expert n.d.). However, there is a modern definition derived by Prof.R.K.Gupta (2008) that quality is fitness for intended use. It can be explained as meeting or exceeding customer expectations. It can be further defined as the degree of fulfillment of customer needs and expectations by a supplier or service provider. Undoubtedly, quality is an essential element in a series of activities that has been preceived and value much by end users, not the suppliers. There are seven essentials of measuring quality, they are Functions, Safety, Aesthetics, Reliability, Longevity (product lift and maintenance), Service-delivery (effectiveness of marketing channel) and customer communication (effectiveness of communication channel). Those are the main elements to cover customers satisfaction and developers preception about quality of product (Prof.R.K.Gupta 2008). Davids study (cited in Joel E.Ross 2009) stated that quality can be summarised into five principal approaches, which are transcendentel view of quality, product-based view, user-based view, manufacturing-based view, and value-based view. The explanation of each view is shown as below: Transcendental view of quality cannot be defined, but it can be differentiated by looking product. For instance, advertisement. Product-based view quality is deemed as quantifiable and measurable characteristics. For instance, measure products durability or reliability (e.g. mean time of failure or finish) and design the product to the benchmark. Although this approach has a lot of benefit, but it has restriction as well. In fact, quality is mostly based on individual taste or preference, therefore the benchmark for measuring may be misleading. User-based view products that meet customers preferences are esteemed as highest quality. This may lead to two problems, one is the differences of customers preferences and the other is the difficulty of unifying the different preferences of customers. This approach can identify the products that meet the needs of major customers. Manufacturing-based view products are complied with the requirements, or specification. This concept applies to both services and products. Good quality product is not necessary in the eye of end-user but in the standards or specification set by the organisation. Value-based view quality is defined in terms of costs, prices and other attributes. Therefore, the materialization of customers decision mostly depends on the quality at an acceptable price. Evolution of Quality There is a changing view of quality during the past twenty years, so improvement of quality is occured from time to time. Quality improvement not only focused in product but also services (Harold kerzner 2009, p.875). Additionally, Harold kerzner has introduced a changing view of quality from past to present as shown in table 2.1. Table 2. Changing views of quality Past Present Quality is the responsibility of blue-collar workers and direct labour employees working on the floor Quality is everyones responsibility, including white-collar workers, the indirect labour force, and the overhead staff Quality defects should be hidden from the customer (and possibily management) Defect should be highlighted and brought to the surface for corrective action Quality problems lead to blame, faulty justification, and excuses Quality problems lead to cooperative solutions Corrections-to-quality problems should be accomplished with minimum documentation Documentation is essential for lesson learned so that mistakes are not repeated Increased quality will increase project costs Improved quality saves money and increases business Quality is internally focused Quality is customer focused Quality will not occur without close supervision of people People want to ptoduce quality product Quality occurs during project execution Quality occurs at project initiation and must be planned for within the project (Source: Harold kerzner 2009, p.875). Importance of Quality There is no doubt that quality is extremely important because it will bring benefits. The benefits can be divided into two, they are internal benefits and external benefits. The figure 2.1 below shows the internal benefits and external benefits from good quality. (Source: Abhiman DasMulmi 2009, p.7) Figure 2. Internal benefits and external benefits from good quality Historical Perspectives of Total Quality Management There are four stages of evolution of Total Quality Management, they are Quality Inspection, Quality Control, Quality Assurance and Total Quality Management (TQM) (UTM 2003). Figure 2.2 shows the four stages of Quality Management. Abhiman DasMulmi (2009) recogonised that quality management is also a hirarchical process which is initiated with rough inspection and then developed through quality control, followed by quality assurance under the wider management approach of TQM. Figure 2.3 shows the different characteristics of different stages in TQM. The concept of TQM has been developed since 1950 by various American experts. Among the experts, W Edwards Deming, Joeseph Juran and A.V.Feigenbaum have contributed significantly in developing the concept of TQM. Quality Inspection Abhiman DasMulmi (April 2009) has stated that in order to ensure the basic level of quality to be accomplish, the most suitable use of quality control will be quality inspection. Once the inspector found out the poor quality product which is separated from the acceptable quality product, the product would be scrapped, reworked or sold as lower quality. Therefore, the method of inspection mainly sorts out the conformance and non-conformance of the product, it usually is done by visual inspection or testing (UTM 2003). (Source: Dale 1994) Figure 2. Four stages of quality management Quality Control (QC) Due to industrial advancement, it came to second stage of TQM development. Quality control is a stage above inspection (Abhiman DasMulmi April 2009). The quality was controlled through supervised skills, written specification, measurement and standardisation (Prof. Alessandro Brun 2010-2011). The process of QC involves monitoring and then utilizing statistical techniques to make decision. Quality standard of products and services can be improved and maintained through QC (Abhiman DasMulmi April 2009). Quality Assurance (QA) Quality assurance (QA) is the third stages of quality evolution. It is aim to provide products and services that fulfill customers expectations and needs (UTM 2003). QA can be defined as a process of checking, correcting and controlling is conducted in such a manner that the manufacture/ service providers are aware that all stages of the process are being conducted correctly with the specified standard (Abhiman DasMulmi April 2009). Other activities such as comprehensive quality manuals, use of cost of quality, development of process control and auditing of quality systems are also developed in order to progress from quality control to the quality assurance (UTM 2003). Total Quality Management (TQM) Total Quality Management is the last stages of this development, it involves the understanding and implementation of quality management principles and concepts in every aspect of activities. (Prof. Alessandro Brun 2010-2011) The purpose of TQM is to fully utilise these activities to provide customers with best quality products or services at the lowest cost. Additionally, continually improve quality is the main aim of TQM to become a winning strategy to gain customer loyalty (UTM 2003). (Source: Chew 2000) Figure 2. Different characteristics of different stages in TQM 2.2 Quality Assessment System in Construction (QLASSIC) Construction Quality Assessment System (CONQUAS 21) Introduction In current scenario in Construction Industry, performance of completed product can be measured by implementing either QLASSIC or CONQUAS 21. Both of them are an independent assessment carried out by assessors to inspect, evaluate and measure the quality of workmanship. QLASSIC Quality Assessment System in Construction or QLASSIC is an independent method that developed by CIDB Malaysia to assess and evaluate the construction work which done by workman based on the approved standard (CIDB n.d.). On other hand, QLASSIC also act as a benchmark for contractor to achieve and maintain the quality of construction work (CIDB 2011) According to Ali Faizal (n.d.), QLASSIC is a standard which expected to reduce contentious disputes between relevent parties such as architects, engineers, developers, purchasers, contractor regarding on constitution of acceptable quality and to ensure that the interest of buyers or purchasers is secured. CONQUAS 21 Since year 1989, Construction Quality Assessment System or CONQUAS is introduced in Singapore to serve as a standard assessment system on building project. In year 1998, several features was added into CONQUAS by BCA, therefore, CONQUAS has evolved in a new edition which renamed as CONQUAS 21 (Building and Construction Authority 2008). Comparison Both quality assessment systems served as a same function to assess and evaluate the quality of workmanship of building project based on the approved standard. Besides, both of them are carried out through site inspection by assessors that have no any relationship with that particular project. Marks will be given after the assessment system is completed. Additionally, regardless of QLASSIC and CONQUAS, both of them are act as a benchmark for contractor to achieve and maintain the quality of construction work. Objective CONQUAS 21 was designed with three objectives while the QLASSIC was designed with five objectives. Those objectives was designed and developed for the users to achieve. QLASSIC (CIDB 2006) To standardize the level of quality of the construction industry in Malaysia; To measure the quality of workmanship of building project by implementing standard quality assessment system; To measure quality of workmanship of a building project based on approved standard; To appraise the performance of contractors based on quality of workmanship; and To collect data for statistical analysis CONQUAS 21 (BCA 2008) To have a standard quality assessment system to assess quality of workmanship for construction works To make quality assessment objective by Measuring constructed work against workmanship standard and specification Using a sampling approach to suitably represent the whole project To enable quality assessment to be carried out systematically within timeframe budget Comparison On the whole, most of the objectives between CONQUAS 21 and QLASSIC are same, just present in different wording. The similarity of the objectives between both quality assessment systems is having a standard quality assessment to evaluate the quality of workmanship and measure construction work against workmanship standard and specification. There are some differences between CONQUAS 21 and QLASSIC. Firstly, one of the objectives of CONQUAS 21 is to enable quality assessment to be carried out systematically within time frame and budget. Secondly, QLASSIC is designed with another two objectives, they are to appraise the performance of contractors based on quality of workmanship and to collect data for statistical analysis. Scope In general, scope has been defined as the area or extent of an activity (Kernerman English Multilingual Dictionary 2010). CONQUAS 21 and QLASSIC have set out their scope or the covered area of the assessment. Therefore, both of the quality assessment systems set out the standards for various aspects of construction work (BCA 2008). Assessment on the quality of workmanship is carried out based on the various construction elements in the project and marks awarded are then summed up to give a total quality score for the building project (CIDB 2006). QLASSIC (CIDB 2006) Main elements to be covered in Quality Assessment System are as follows: Structural works Architectural works Mechanical Electrical works External works The above mentioned components can be further broken into different items such as internal finishes, external finishes, roof, sanitary work, electrical work and so on. However, the works such as piling, heavy foundation and sub-structure works which are heavily equipment-based and called under separate contracts or sub-contracts are excluded. Undoubtedly, assessment is primarily based on workmanship standard through site inspection and field testing. Therefore, assessment on structural work and ME works is carried out during the construction process, while for completed building project, assessment on architectural, ME fitting and external works is executed to measure the quality of workmanship. Other than site inspection, test on the material and the functional performance of selected services and installation also will be included in the assessment. Those tests can protect the interest of occupants in term of safety, comfort and aesthetic defects which will be surfaced only after some time. CONQUAS 21 (BCA 2008) Main components to be covered in CONQUAS are as follows: Structural works Architectural works Mechanical Electrical works The above mentioned components can be further broken into different item such as internal finishes, external finishes, roof, sanitary work, electrical work and so on. However, the works such as piling, heavy foundation and sub-structure works which are heavily equipment-based, buried or covered and called under separate contracts or sub-contracts are excluded. Undoubtedly, assessment is primarily based on workmanship standard through site inspection and field testing. Therefore, assessment on structural work and ME works is carried out during the construction process, while for completed building project, assessment is only carried out on architectural work to measure the quality of workmanship. Other than site inspection, test on the material and the functional performance of selected services and installation also will be included in the assessment. Those tests can protect the interest of occupants in term of safety, comfort and aesthetic defects which will be surfaced only after some time. Comparison It is obviously shown that there are four components covered in the QLASSIC while three components for the CONQUAS 21. The only difference between them is QLASSIC has an additional component, which is External works. In fact, the external work of CONQUAS 21 is grouped together with structural work. Due to the additional component of QLASSIC, there are slightly differences on the quality assessment. For better understanding, the following table shows the differences of the quality assessment between them. Table 2. Comparison of Components to be Tested Between QLASSIC and CONQUAS 21 Components to be tested QLASSIC During Construction process Structural works and Mechanical Electrical works. Completed Building Architectural works, Mechanical Electrical works and External works. Components to be Assessed QLASSIC (CIDB 2006) For the QLASSIC, the assessment is divided into 4 components: Structural works Structural is always deemed as an importance element of whole building because it might incur big amount of failure and repair cost once it failure. Therefore, the assessment of structural work comprises: Site inspection of formwork, steel reinforcement, prefabricated or pre-cast elements, etc during construction. Laboratory testing of compressive strength of concrete and tensile strength of steel reinforcement. Non-destructive testing of the cover and the uniformity of hardened concrete. Architectural works Architectural works are mainly deal with the finishes. The quality and standards of workmanship can be showed obviously through the finishes. Floors, ceiling, window and door and internal wall, fittings and fixtures, external wall, roofs, driveway, apron and porch are works under architectural. Mechanical and Electrical (ME) works The quality of ME works is also important because it might impact the performance of the building once its failure and high cost is involve in rectification works and installation works as well. Electrical works, air-conditioning and mechanical ventilation works (ACMV), fire protection works, sanitary and plumbing works, lifts, escalator and other basic ME fittings are covered under the assessment. External works Lastly, the external works cover the general external works elements in building construction such as the link ways/shelter, drains, road works, car parks, footpaths, turfings, playgrounds, gates and fences, swimming pools, hardscapes and electrical substation. CONQUAS 21 (BCA 2008) For the CONQUAS 21, the assessment is divided into 4 components: Structural works Structural is always deemed as an importance element of whole building because it might incur big amount of failure and repair cost once it failure. Therefore, the assessment of structural work comprises: Site inspection of formwork, steel reinforcement, prefabricated or pre-cast elements, etc during construction. Laboratory testing of compressive strength of concrete and tensile strength of steel reinforcement. Non-destructive testing of the cover and the uniformity of hardened concrete. Architectural works Architectural works are mainly deal with the finishes. The quality and standards of workmanship can be showed obviously through the finishes. The assessment covers the following: Site inspection of floors, internal walls, ceiling, window and door, fittings, roof, external walls of the building. Material functional tests such as window water-tightness, wet area water-tightness and adhesion of internal wall tiles. Installation of waterproofing for internal wet areas also included in the process of assessment. Mechanical and Electrical (ME) works The quality of ME works is also important because it might impact the performance of the building once its failure and high cost is involve in rectification works and installation works as well. Electrical works, air-conditioning and mechanical ventilation works (ACMV), fire protection works, sanitary and plumbing works, lifts, escalator and other basic ME fittings are covered under the assessment. The stages of the assessment include: Site inspection of installed works before they are concealed such as the concealed pipes Site inspection of final installed works such as the Air-Handling units (AHU), cooling tower, fire alarm control panel, etc. Performance tests on selected works such as earthing test, dry riser test and water pressure test, etc. Comparison The components of CONQUAS 21 and QLASSIC are quite similar. However, there is only one difference, it is CONQUAS 21 does not have external works. In fact, the external works was grouped together with structural works. The following tables are the comparison of sub-components to be assessed between QLASSIC and CONQUAS 21: Structural works Table 2. Comparison of Sub-Components to be Assessed between QLASSIC and CONQUAS 21 (Structural Works) Sub components to be assessed QLASSIC CONQUAS 21 Part 1: Reinforced Concrete Structures Formwork à ¢Ã‹â€ Ã… ¡ à ¢Ã‹â€ Ã… ¡ Reinforcement (Cash in-situ and Precast) à ¢Ã‹â€ Ã… ¡ à ¢Ã‹â€ Ã… ¡ Finished Concrete (Cash in-situ and Precast) à ¢Ã‹â€ Ã… ¡ à ¢Ã‹â€ Ã… ¡ Precast Specific Requirements à ¢Ã‹â€ Ã… ¡ à ¢Ã‹â€ Ã… ¡ Structure Quality à ¢Ã‹â€ Ã… ¡ à ¢Ã‹â€ Ã… ¡ Non-Destructive Testing à ¢Ã‹â€ Ã… ¡ à ¢Ã‹â€ Ã… ¡ Part 2: Structural Steel Works Main Member/ Partial Assembled Component à ¢Ã‹â€ Ã… ¡ à ¢Ã‹â€ Ã… ¡ Metal Decking à ¢Ã‹â€ Ã… ¡ à ¢Ã‹â€ Ã… ¡ Erection Tolerances à ¢Ã‹â€ Ã… ¡ à ¢Ã‹â€ Ã… ¡ Corrosion and Fire Protection à ¢Ã‹â€ Ã… ¡ à ¢Ã‹â€ Ã… ¡ Welding Test Reports à ¢Ã‹â€ Ã… ¡ Part 3: Pre-Stressed Concrete Condition of Tendons Anchorages à ¢Ã‹â€ Ã… ¡ à ¢Ã‹â€ Ã… ¡ Installation of Sheathing à ¢Ã‹â€ Ã… ¡ à ¢Ã‹â€ Ã… ¡ Stressing Grouting Process à ¢Ã‹â€ Ã… ¡ à ¢Ã‹â€ Ã… ¡ Debondling à ¢Ã‹â€ Ã… ¡ à ¢Ã‹â€ Ã… ¡ (Source: CIDB 2006 and BCA 2008) Architectural works Table 2. Comparison of Sub-Components to be Assessed between QLASSIC and CONQUAS 21 (Architectural Works) Sub-components to be assessed QLASSIC CONQUAS